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Support and Services

Lighting Controls Technical Support

Contact us for technical support on Greengate, Fifth Light, WaveLinx Pro, WaveLinx Lite and Trellix.

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Cogs

Take advantage of our factory startup solutions to help your project succeed.

Shield

Have a comprehensive service contract tailored to your specific needs.

cloud

Keep your system current and secure with software updates.

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Get up to speed on Greengate, Fifth Light, WaveLinx, and Trellix.

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Offer the cutting-edge technologies that will satisfy your customers.

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Peak Performance for Your Lighting System

A lighting system from Cooper Lighting Solutions creates incredible value, from the cost savings of occupancy detection to the flexibility and power of scheduled lighting control. To maximize the return on your lighting system investment, however, it must perform at its peak. With a network of skilled technicians and national presence, we can help with everything from system audits and remote troubleshooting to on-site training and extended warranties.

Startup Requests

Startup Requests

On large projects or when dealing with a complicated system configuration, one of our field technicians can meet you at the site to review job requirements, scope of work, and the overall coordination of key tasks. Visit our Startup Requests page to learn more.

Service Contracts

Service Contracts

With on-site training, remote programming, extended warranties, and more, we can tailor a service contract to your specific situation. Visit our Service Contracts page to learn more

Software Downloads

Software Downloads

Keep your system secure and up-to-date with the latest software by visiting our Trellix Software Downloads site. If you need an account, contact us to have one set up.

Remote Support and Programming

Remote Support and Programming

Our remote support capability means the first technician available anywhere in the country can log into your system and diagnose an issue. A national network of technicians ensures shorter response times and faster resolutions. With network access enabled, even programming can be accomplished remotely.

Technical Phone Support

Technical Phone Support

Technical phone support is standard with every system sale–just dial +1 (800) 553-3879 from Monday to Friday, 8am - 5pm EST. Whether you have a service contract or a standard warranty, our technical phone support team is here to help.

On SIte Support

On-Site Support

Certain situations, for example system audits or particularly complex configuration changes, can require more than is possible with remote support. In some cases, remote support is simply not an option. Whatever the reason, when you need boots on the ground we can dispatch a certified technican to your site.

Remote and On-Site Training

Remote and On-Site Training

From basic concepts to advanced programming, our remote and on-site training will empower your staff to monitor, control, and make changes that improve the day-to-day operation of your facility. Our experienced instructors guide participants through the theory, setup, wiring and programming of our Greengate, Fifth Light, WaveLinx Wired, WaveLinx Wireless and Trellix solutions. Visit our SOURCE Lighting Education Center to learn more.

OEM Sales

OEM Solutions

Join the North American leader of connected luminaire by becoming a Cooper Lighting OEM partner. Our OEM Solutions, including includes WaveLinx Lite®, WaveLinx Pro® and WaveLinx Low Voltage, offer the innovative technologies your customers are looking for. Visit our OEM Solutions page to learn more.