Take advantage of our comprehensive knowledge base and FAQs available through our Cooper Lighting Solutions Technician Network (CLSTN). These resources are designed to provide detailed information and troubleshooting steps for common queries and issues.
Online Support - Cooper Lighting Solutions Technician Network
Lighting Controls Technical Support
Not finding what you're looking for in our training videos? Contact us for technical support on WaveLinx PRO, WaveLinx LITE, WaveLinx CORE (previously, Trellix), and Intelligent Lighting Controls (ILC).
- Phone: +1 (800) 553-3879 (24/7 Support)
- Email (US): controltechsupport@cooperlighting.com
- Email (CA): Please email completed form to assigned CLS Lighting Controls - Project Manager
- Email (MX): controlsupport@cooperlighting.com
Peak Performance for Your Lighting System
A lighting system from Cooper Lighting Solutions creates incredible value, from the cost savings of occupancy detection to the flexibility and power of scheduled lighting control. To maximize the return on your lighting system investment, however, it must perform at its peak. With a network of skilled technicians and national presence, we can help with everything from system audits and remote troubleshooting to on-site training and extended warranties.
Lighting & Controls Application Design
Cooper Lighting Solutions provides you with a team of experts to support your complete lighting system solution.
Startup Requests
On large projects or when dealing with a complicated system configuration, one of our field technicians can meet you at the site to review job requirements, scope of work, and the overall coordination of key tasks. Visit our Startup Requests page to learn more.
Service Contracts
With on-site training, remote programming, extended warranties, and more, we can tailor a service contract to your specific situation. Visit our Service Contracts page to learn more
Software Downloads
Keep your system secure and up-to-date with the latest software by visiting our MyApps Portal. If you need an account, contact us to have one set up.
Remote Support and Programming
Our remote support capability means the first technician available anywhere in the country can log into your system and diagnose an issue. A national network of technicians ensures shorter response times and faster resolutions. With network access enabled, even programming can be accomplished remotely.
Technical Phone Support
Technical phone support is standard with every system sale–just dial +1 (800) 553-3879 for 24/7 support. Whether you have a service contract or a standard warranty, our technical phone support team is here to help.
On-Site Support
Certain situations, for example system audits or particularly complex configuration changes, can require more than is possible with remote support. In some cases, remote support is simply not an option. Whatever the reason, when you need boots on the ground we can dispatch a certified technican to your site.
Remote and On-Site Training
From basic concepts to advanced programming, our remote and on-site training will empower your staff to monitor, control, and make changes that improve the day-to-day operation of your facility. Our experienced instructors guide participants through the theory, setup, wiring and programming of our Greengate, Fifth Light, WaveLinx Wired, WaveLinx Wireless and Trellix solutions. Visit our SOURCE Lighting Education Center to learn more.
Cybersecurity
The numerous advantages of today’s increasingly digitalized and interconnected world come at a price: Cyberattacks. Cybersecurity is a journey that requires awareness, continuous vigilance, and a consolidated response from everyone involved. Learn about Cooper Lighting Solutions’ holistic approach to cybersecurity, the latest cybersecurity threats, and mitigation plans. Visit our Cybersecurity page to learn more.
OEM Solutions
Join the North American leader of connected luminaire by becoming a Cooper Lighting OEM partner. Our OEM Solutions, including includes WaveLinx Lite®, WaveLinx Pro® and WaveLinx Low Voltage, offer the innovative technologies your customers are looking for. Visit our OEM Solutions page to learn more.