Keep your system current and secure by downloading the latest software and firmware can be downloaded from our Cooper Lighting Solutions’ Controls Services Portal. Registered users get automatic notifications when a new firmware or software has been posted.
Software Support
Software Upgrade and Update Policy
Cooper Lighting Solutions provides software releases to provide new features and to fix problems uncovered in current products. If your problem relates to a software bug as acknowledged by Cooper Lighting Solutions with a bug tracking number associated with a support request, our Controls Tech Support specialist (CTSS) will work with you to determine the appropriate release mechanism for a fix based on the technical severity of the bug and the business impact it has on your organization.
Cooper Lighting Solutions uses three mechanisms to provide enhancements and bug fixes:
(1) Major Releases or Upgrades
A Major Release, also known as an Upgrade, is a generally available release of the Software that contains functional enhancements and extensions, fixes for high severity and high priority bugs, and is designated by Cooper Lighting Solutions by means of a change in the digit to the left of the first decimal point (e.g., Software 6.0 >> Software 7.0).
(2) Minor Releases
A Minor Release is a generally available release of the Software that introduces a limited number of new features, functionality and minor enhancements, fixes for high severity and high priority bugs identified in the current release, and is designated by Cooper Lighting Solutions by means of a change in the digit to the right of the decimal point (e.g., Software 7.0>>Software 7.1).
(3) Maintenance Releases or Updates
A Maintenance Release is a generally available release of the Software that typically provides maintenance corrections only or high severity bug fixes, designated by Cooper Lighting Solutions by means of a change in the digit to the right of the second decimal point (e.g. Software 7.0 >> Software 7.0.1).
N-2 Software Lifecycle Policy
Cooper Lighting Solutions will support the three latest Major or Minor Releases (N, N-1, and N-2) of software. Each Major or Minor release will have a minimum support duration of 12 months. When there is a new Major or Minor product release (N), the prior two releases (N-1 and N-2) remain in support. The release N-3 and prior releases are no longer supported.
This policy applies equally to Major and Minor releases as defined in the Software Upgrade and Update Policy. Latest releases can be any combination of a Major and Minor release. Examples of sequential releases include: a Major release followed by two Minor releases (e.g. 1.0, 1.1 and 1.2), a Major release followed by a Minor release followed by a Major release (e.g. 1.0, 1.1, 2.0) and three sequential Minor releases (e.g. 1.1, 1.2 and 1.3).
The N-2 lifecycle policy does not apply to a Maintenance release (e.g. software 1.1.0 to 1.1.1).